FAQ

How do I place an order? 

You can browse our collections on the website, select your favorite pieces, choose your size, and add them to your cart. When ready, simply proceed to checkout to complete your purchase securely.

Are your products suitable for high-intensity workouts?

Yes. Most of our activewear is designed for yoga, running, gym workouts, and other high-intensity activities. Product pages indicate the intended activity type.

Can I change or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 3 hours of placing it at shopfytkw@gmail.com. We’ll do our best to assist you!

How long does it take to process and ship my order?

We process all orders within 1–2 working days (excluding Fridays). Local delivery takes 1–2 working days, while international delivery typically takes 5-7 working days, depending on your location.

Do you ship internationally?

Yes — we ship worldwide. Shipping costs and delivery times will vary depending on your location and selected shipping method.

How long will my order take to arrive?

Delivery times may vary depending on your location and carrier.

• Local Delivery:  1-2 business days
• International Shipping:
• Standard shipping: 2–5 business days
• Express shipping: 1–2 business days

How can I track my order?

Once your order is shipped, we’ll send a tracking number via email so you can monitor its progress.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact shopfytkw@gmail.com to initiate your return.

How do I return or exchange an item?

Email us at shopfytkw@gmail.com with your order number and reason for return or exchange. We’ll guide you through the simple return process and help you find the perfect fit or style.

How long does a refund take?

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The amount will be credited back to your original payment method.

Do you cover return shipping costs?

Return shipping costs are the customer’s responsibility unless the item is defective or damaged. In those cases, we’ll provide a prepaid return label.

What if my package is lost or damaged during shipping?

Please contact us immediately at shopfytkw@gmail.com if your package is lost or arrives damaged. We’ll work with the carrier to resolve the issue quickly and ensure you receive your order.

I received the wrong item — what should I do?

We’re so sorry about that. Please email us at shopfytkw@gmail.com with your order number and a photo of the item you received, and we’ll resolve it right away.

FAQ - THE FYT CLUB

What is The fyt club?

An exclusive fyt. experience. Early access, curated drops, loyalty rewards, and more. Not just a brand. A movement.

How do I join?

Membership opens soon. Sign up for emails or follow us on IG @shopfyt to stay in the loop.

What do I get as a member?

• Early access to new drops
• Member-only products and offers
• Loyalty rewards
• Private content + perks
• Surprise access. Always earned.

Do my fyt. purchases count toward membership?

Yes. Every purchase you make contributes to your status in The fyt club. From your first order to your latest drop, it all adds up — helping you unlock exclusive perks, rewards, and access as you go

Is The fyt club available internationally?

Yes — we’re building this for our global community. Some perks (like shipping-based offers or event invites) may vary by region — but The fyt club is built for movers everywhere.